Contact: Barbara Kirk
GoBiz Solutions, Inc.
781.466.8100
bkirk@gobizsolutions.com

Affordable, Easy to Use, Web-Based GoBiz Service Optima 3.0 Released to SMBs Targeted for Service Management and Dispatch Operations Waltham, MA - November 8, 2005 - GoBiz Solutions, a leading web-based applications company dedicated to the needs of small and mid-sized companies today announces the launch of GoBiz Service Optima 3.0, a service management and dispatch solution for service driven businesses to help better manage their service and mobile workforce. Delivered as a secure webbased service, Optima 3.0 is designed specifically for dispatch-based, contractors and professional service organizations with field service management operations to optimize the coordination of their workforce, enhance the customer service experience and automatically populate back-office time management, scheduling and billing applications.

GoBiz simplifies and streamlines a company's labor-intensive and complex service operations into one concise workflow. From the owner's perspective to dispatcher responsibility through to the customer experience, GoBiz Service Optima 3.0 streamlines this critical and fast-paced process to ensure easy and secure access to information from the granular details of a particular service call or worker, to providing an overview from an entire workforce management perspective to help better manage, service and grow your business.

"GoBiz provides the power that was once only available to the world's largest corporations," states C. Bernard Fulp, president and CEO of GoBiz Solutions. "Based on the proven need of small business owners, GoBiz streamlines the operational infrastructure and lowers the cost of business; improves the flow of communications with employees, customers, and vendors; and overall, increases profitability. In an age where many companies are still using whiteboards, yellow stickies or magnets, GoBiz Service Optima 3.0 will capture and help automate your business operations process to maximize efficiency and reliability."

"GoBiz Service Optima 3.0 gets service people to the right place at the right time," explained Linda Allan, GoBiz vice president of product development. "GoBiz Service Optima 3.0 specifies the most appropriate person according to skill, geography, availability and customer preference. Dispatchers and service managers will have all job-associated contact information at their fingertips. GoBiz Service Optima 3.0 helps streamline scheduling and boost productivity. They are on target, on schedule and on top of the situation at all times."

With GoBiz Service Optima 3.0, customer information is securely managed online, and shared by those on the road, in the sales office, or among the accounting staff. Employees work as a team and track and manage all customer information including previous service and billing history. To avoid information slipping through the cracks, GoBiz provides and reminds employees with on-screen notification of customer requests and schedules.

Introductory Pricing

GoBiz Service Optima 3.0 is available immediately for an introductory price of $10 per month per user, with a minimum of $50 per company for the next 90 days. (Beginning February 1, 2006, the price will be $20 per month per user, with a minimum of $100 per company per month.) The system is scalable, so as a company grows, additional seats can be easily added. For an additional $15 per month introductory rate ($25 per month beginning February 1, 2006), 50 customers and vendors can also be provided with a secure log-in code to foster better communications, reinforce loyalty, and enhance dedication throughout a project.

Customers Praise GoBiz Service Optima

“We’re growing fast and need a better way to manage our day-to-day business,” said Dave Ehlke, president of Geek Housecalls, Burlington, MA. “GoBiz is the best solution that can help us streamline our dispatch process and save money. It will make our Geeks (computer technicians) more efficient through better scheduling and insight into customer records. After each service call, they will be able to enter their results right into the customer record, eliminating errors and keeping everyone up-to-date.”

GoBiz Service Optima 3.0 simplifies two-way communication between the company and customer. Customers can easily request service on-line, and dispatchers are more responsive, providing better customer service. Customers log in with a secure code to see their service and billing history, view maintenance records or schedule appointments. Subcontractors can log in to check schedules to stay on top of their own project responsibilities. A strict security system ensures everyone sees only what they should and protects company information.

"I've been with Ferrari Pools for five years,” said Becky Toupin, service manager at Ferrari Pools, located in Marlboro, MA. “There's Before GoBiz and thankfully, After GoBiz. Now, everybody here uses it, not only because it's so simple, but because it's the only way to manage this company for success."

“We’ve taken the complete function of service management and simplified it so that every small business can focus on the business of what they do best,” Allan added. “Implementation is quick since the application is web-based there’s no hardware or LAN upgrade required. GoBiz is easy to use. With its intuitive design, pop-up wizards and tools, any questions are answered at the desktop. And if people do need additional support, GoBiz can offer consulting services to help owners and entrepreneurs streamline their business operations. We want to see small businesses succeed.”

“Our goal is to make GoBiz easily accessible to most small businesses,” Fulp explained. “GoBiz offers the flexibility and low-cost option that traditional installed software does not. We understand how important it is for small companies and firms to continuously strive for peak performance. GoBiz Service Optima 3.0 is the access key to best business practices in service management and dispatch operations,” Fulp said. For more information about GoBiz Solutions, visit the company’s website at www.gobizsolutions.com.